Aashaka - Exchange Policy

We want you to love every piece you purchase from us. While we do not offer refunds, we are happy to provide an exchange in the form of a store credit for any non-offer products. Please read our policy carefully to ensure a smooth process.

1. Eligibility for Exchange

• Timeframe : To be eligible for an exchange, you must contact us within  24 hours  of receiving your order.
• Product Condition : The item must be unused, unworn, in its original condition, and with all original tags and packaging intact.
• Non-Eligible Items : Products purchased during a sale, with a discount code, or as part of any special promotion are considered final sale and are not eligible for exchange.

2. How to Initiate an Exchange (2 Simple Steps)

• Contact Us : Email us at dabhiharshi1312@gmail.com or send a message to 7861056619. Please include your Order Number and the reason for the exchange.
• Await Confirmation : Our team will review your request and get back to you with a confirmation and instructions to proceed.

3. Shipping the Product Back to Us

• Shipping Deadline : Once your exchange is confirmed, you must ship the product back to us within 2 days.
• Packaging :  Please ensure the product is securely packed to prevent any damage during transit. Remember to include the original invoice inside the package.
• Shipping Address :
  Aashaka
  A-802, Raghuvir Shell, Gail Colony , opposite VR mall Vesu , Surat, Gujarat.
• Shipping Costs : The customer is responsible for all shipping costs. This includes the cost of returning the item to us and the shipping fee for the new item sent in exchange.

4. Receiving Your Store Credit

• Inspection : Once we receive the returned item, our team will conduct a quality inspection to ensure it meets the eligibility criteria.
• Store Credit Issuance : Upon successful inspection, we will issue a coupon code for the value of the returned item.
• Timeline :  This coupon code will be sent to your registered email address within 5 business days of us receiving your return. You can use this code for any future purchase on our website at your convenience.

Please Note : Aashaka reserves the right to reject any exchange request if the product shows signs of use, is damaged, or does not meet the conditions outlined above.